— CHUX UI Gallery
Mockups or screenshots of the user interfaces and outcomes from the project(s). If you're interested in learning more about a specific project, please send an email.
— CHUX Short Form Case Study —
BondLink launched its first product in 2016 with a small team of engineers and secured a Series A investment in 2017. In 2018, they hired their first product design team, consisting of a director and myself. Our initial task was to redesign BondLink's three products:
BondLink Issuer Sites are a network of municipal bond issuers hosting their bond program websites on our platform. It combines elements of social networking with a WordPress-style CMS. Issuers manage content through the Issuer Portal, which offers multiple templated pages. Investors and visitors can use BondLink's search feature to discover these sites and connect with issuers.
Government websites often face challenges with usability and readability, making it difficult for users to find information and complete tasks—a problem I confirmed through research at both the City of Boston and BondLink. By using standardized templates for each Issuer Site, we ensure a consistent user experience, helping visitors easily navigate and access the information they need.
These products were developed without design input, leading to issues in both form and function, aesthetics and usability. Feature requests were often implemented without considering the overall design system, resulting in one-off components, duplicate elements, and inconsistent treatments.
To address these challenges, we revamped the visual design, streamlined the design system, and conducted user interviews to uncover customer needs. After iterating on our designs, we built a fully interactive high-fidelity prototype using Axure RP and conducted usability testing to validate improvements.
Previous designs:
The redesign included new features and a completely fresh coat of paint, but the bulk of the work was information architecture, mapping, and testing.
These are just some of the tracking documents and usability study reports.
After multiple rounds of testing and iteration, we came up with a great solution that balanced a strong first release with multiple post-release updates.
See the final result in action and go to one of the biggest issuers on the platform, California.
Some pages from the redesign: